- A Wisconsin couple said the hacker got into their smart home devices and raised their heat, talked to them through a camera and played vulgar music, Fox 6 News reported.
- In a statement on the incident, Google said that Nest was not compromised and that it encourages users to use two-factor verification to protect their accounts against potential hacks.
- This is not the first time hackers have been targeted at devices. A family in northern California said in January that they had experienced "five minutes of pure terror" after their Nest camera was hacked and alerted to a North Korean missile attack.
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A Wisconsin couple said a hacker gained access to their smart home devices and terrorized them for a 24-hour period by picking up their heat and talking to them through a camera.
Samantha Westmoreland told Fox 6 News that the episode began when she arrived home after work last week and discovered that their thermostat at Google Nest was set at 90 degrees.
"It gives me a shake, I'm just talking about it," she told Fox.
Read more: Google says it is investigating a problem where a previous owner of a used Nest Cam could spy on new users
Westmoreland said it did not suspect the hacker is involved until she and her husband hear a voice speak to them through a socket camera in their kitchen. According to the Fox report, the hacker also played vulgar music.
"My heart broke," Westmoreland tells Fox. "I felt so disturbed at this point."
The couple said they believed their wireless Internet system was compromised, which allowed the hacker to gain access to their smart home devices.
Google says Nest was not violated
In an incident statement, Google said that Nest was not violated.
"These reports are based on clients using compromised passwords (exposed through breaches on other websites). in all cases, a two-factor check eliminates this type of security risk, "the company said.
"Nest users have the ability to migrate to a Google Account, giving them access to additional tools and automatic security protections, such as detecting suspicious activity, 2-step verification, and security checking. Millions of users have signed up for two-factor verification. "
Hackers have previously targeted smart home devices.
This is not the first time that smart home device users have reported hacks.
A family in northern California in January said they had experienced "five minutes of pure terror" after their Nest camera was hacked and alerted them to a North Korean missile attack. An Illinois couple later said the hacker talked to his baby and mocked them through a Nest camera.
A couple in Houston, Texas, reported a similar experience last year, saying that a hacker announced through their Nest camera: "I'm going to kidnap your baby. I'm in your baby's room. "
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