Amazon has made a rare public apology – but not to its employees and without real admission of guilt.
More than a week ago, the company was caught publicly lying to spokesman Mark Pocan (D-WI) that its workers never felt the need to pee in water bottles (which is actually a well-documented problem on Amazon because of how it robotically tracks and fires workers si).
Now, late Friday night before Easter weekend, when a few (the tip of the hat to GeekWire) pay attention, the company apologizes to Pocan – and no one else. Amazon only apologizes for not being “accurate”
In fact, Amazon goes so far as to suggest that the whole thing about the pee bottle is just unfortunate status quo, pointing out several times that drivers from other companies’ suppliers have also been caught peeing in bottles, as well as embedding a handful of random comments on Twitter. who happen to support Amazon’s views. You can almost hear Jeff Bezos say, “Why don’t these people blame UPS and FedEx? Let’s make more people think about them instead. ”
The blog post also clearly suggests that this is a problem only for delivery drivers and not for Amazon warehouse workers – although in 2018 an undercover reporter found that Amazon warehouse workers were also forced to miss bathroom breaks and a worker who has spoken to reporters just last week the proposed bathroom breaks were still a problem in 2021. You sit there and have to go to pee, but you don’t want to accumulate “free time,” she said. Motherboard.
Amazon is currently facing a lawsuit for missed lunch breaks. And most importantly, all of this is happening in the shadow of Amazon’s union vote in Bessemer, Alabama, which could help shape the future of labor in the United States, let alone in the Amazon.
Pocan’s Amazon apology is the kind of note that deserves to be commented on, line by line, in part because one of its lines is actually pretty good – “Despite the fact that it’s industry-wide, we’d like to address it. We still don’t know how, but we will look for solutions “- but because it’s been 1:00 here and it turns out On the edgeThe block quote tool doesn’t allow me to embed tweets, I’ll just give you the basic needs for now:
On Wednesday last week, the @amazonnews Twitter account sent the following message to representative Mark Pokan:
It was an own goal, we are dissatisfied with it and we owe an apology to representative Pokan.
First, the tweet was wrong. He did not look at our large population of drivers and instead wrongly focused only on our performance centers. A typical Amazon implementation center has dozens of toilets, and employees can retire from their jobs at any time. If an employee at an execution center has a different experience, we encourage him to talk to his manager and we will work to fix it.
Second, our process was wrong. The tweet was not properly controlled. We must adhere to tape with extremely high accuracy at all times, and this is especially true when criticizing the comments of others.
Third, we know that drivers can and do have problems finding toilets due to traffic or sometimes rural routes, and this is especially the case during Covid, when many public toilets are closed.
This is a long-standing problem throughout the industry and is not specific to Amazon. Below we have included only a few links that discuss the problem.
Despite the fact that this is a general industry, we would like to address it. We still don’t know how, but we will look for solutions.
We will keep talking when they are misrepresented, but we will also work hard to always be accurate.
We apologize to Representative Pokan.
You can read the full version here. When you’re done, maybe check Motherboardinterview with six female Amazon delivery drivers, for whom the situation is obviously much worse.