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Amazon Care Healthcare for App Employees



Amazon Care is a pilot medical clinic for employees.

Amazon is now launching its Amazon Care app in major app stores as part of its strategy to help Seattle area employees receive more convenient and affordable healthcare. [19659003] Amazon Care, which CNBC revealed this fall, has been operating for several years. The website, Amazon.care, is live, and the company has recently released applications that offer health advice, virtual medical visits and personal support through a healthcare professional who appears at the employee's home or office.

Some giant companies like Amazon are moving to primary care to reduce health care costs, hoping it can help avoid costly emergency visits by offsetting health problems earlier. The program could also help Amazon recruit and retain talent, as many companies will offer telemedicine applications, but few ̵

1; with the notable exception of Apple – are launching their own spin on the service. In addition, Amazon has hired a mix of technical, product and analytical talent, not just clinicians, suggesting that Amazon may use the service to collect and analyze health data for a large population, which may be useful as it pushes deeper into the $ 3.5 trillion space for healthcare.

The company spokesman did not have any additional information to share about Amazon Care applications, but an insider reviewed us for using them.

What is it like to use Amazon Care [19659007] To get started with Amazon Care, users need an Amazon corporate nickname and need to be based in the Seattle area. The program is currently not available to employees working on Amazon fulfillment centers, but may be extended over time.

Employees download the Care application and register with their Amazon login credentials. They then pray that they agree to authorize Amazon's Health and Wellbeing Plan "for the use and disclosure of protected health information." This may include email, name, date of birth of their employees, etc.

Amazon then states that it is contracting with a third party medical group called Oasis Medical, which is a separate legal entity of the parent company. "Neither the plan nor Oasis will receive financial or in-kind compensation or remuneration in exchange for the use or disclosure of PHI (Personal Health Information) as described above," the disclosure form noted.

This is to reassure Amazon employees that their health information will not be sold.

Step to Enroll in Amazon Care App

Then Amazon guides the user to indicate if he or she is the primary holder of the insurance or an invitation code and informs them that anyone over the age of 18 must have an Amazon account. indicating that Amazon Care may be linked to other Amazon services.

The app then informs them of all the ways they can use Amazon Care instead of a personal clinic. Like the website, Amazon Care invoices its service as "healthcare built around you" with "no more waiting." It is also available as a "first stop for healthcare" for employees who can use it for services ranging from mild colds to sexual health services such as contraception.

Amazon officials are told they can get call healthcare

According to photos shared with CNBC, Amazon employees trying the service receive a welcome kit, including a cellphone holder and a digital thermometer .

They are then asked if they would prefer a free call with a nurse via messenger (CareChat) or video chat ("VideoCare") with a medical provider. An employee can share that he or she is feeling unwell and the provider will contact you within minutes to ask a set of questions and find out if the patient needs to be seen in person.

If so, the practitioner will be sent, and a map in the app shows their location and estimated time of arrival.

Amazon employees can also create an account with their payment methods, care history, and their dependents. A summary of their care will include a potential diagnosis with doctor's notes and a treatment plan.

So far, the company has received dozens of positive reviews and reviews, suggesting that employees are satisfied with the quality of care and convenience. There are also some questions from the Survey on Quality of Experience that suggest that Amazon is actively collecting feedback.

Care Amazon is billed as the first stop for healthcare

CNBC

Despite its focus on employees, Amazon Care is viewed by analysts and other health experts as a threat to established telemedicine companies offering similar consumer services. Many of these companies have struggled to market themselves and stand out in a highly competitive space. If Amazon Care succeeds its employees, the company may one day sell it to millions of people who already rely on Amazon for their food, entertainment and more.

One Possible Indicator for Bigger Plans: In October, Amazon acquired a small company called Health Navigator, known for its trinity expertise – that is, directing patients to the optimal treatment location, whether staying home and waiting for a doctor or heading directly to the emergency room.

The Amazon Care team is also growing rapidly, according to LinkedIn employee profiles. Some notable people include Kristy Henderson, a clinical operations manager who was previously a professor of population health at Dell Medical School and vice president of virtual care at Ascension; Bill Lead, Security Lead, who comes from AWS; Nicole Coddington, Chief Application Designer; Christine Henningsgard, Product and Operations Specialist, formerly One Medical; and Ram Bhakta, a machine learning expert who previously worked at Microsoft.

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