If you’ve been trying to buy a PS5 lately, you’ll know that it’s been extremely difficult to sustain due to disappearing stocks and ridiculously high demand. But imagine that you ordered a PS5 and received the wrong item in the post when the launch day arrives – say, a Nerf gun or a deep fryer that you didn’t even order.
According to a number of Twitter posts, this is exactly what happened to some of the buyers of the PS5 from Amazon UK.
Journalist and presenter Rebecca April May (hey, she interviewed Pedro Pascal for TechRadar!) Announced that she received a deep fryer from Amazon UK after offering a delivery password for a PS5 order:
Happy # PS5 day everyone. We tried to document the discovery of our man, but Amazon tricked us with an unwanted deep fryer (after giving a delivery password). Has anyone else had this problem today? pic.twitter.com/99IUSzSJUUN November 19, 2020
Clearly, this is not an isolated incident either, Push Square writer Patrick Dickens posted something similar on Twitter – this time receiving a Nerf pistol instead of the next-generation Sony console:
So, @AmazonUK looks like someone stole my (late day) PS5. Right outer box, wrong item. Where can I get help? @AmazonHelp @PlayStationUK pic.twitter.com/qBIZ3RHl1 November 20, 2020
Additional Twitter reports (which we can’t verify are worth noting) mention getting a foot massager, a George Foreman grill, or even just a bag of rice.
Now, while the exact answer to what happened here is unclear in all cases, it is definitely not good enough from a retailer as big as Amazon. At first glance, it seems that the theft occurred before the box reached its destination.
An Amazon spokesman told Eurogamer he was investigating the complaints. “We all want to make our customers happy and this has not happened for a small part of these orders. We are really sorry about that and we are investigating exactly what happened.
“We turn to every client who has had a problem and has informed us so that we can correct it. Anyone who has had a problem with any order can contact our customer service team for assistance. ”
TechRadar contacted Amazon UK for further comments and received the same statement. Amazon also mentions that this is the customer service link to use if you have been affected.
Why the refund does not reduce it
Now refund It seems would be a reasonable conclusion on this, but the problem is that getting a PS5 was a feat in the first place in the last few months.
What you paid for was the chance to go first with the Sony console, knowing that further promotions are unlikely to be widely available and avoid scalpers, which predictably ruin everything, selling consoles for close to £ 1,000 (about $ 1328). / AU $ 1819) on eBay.
Getting your money back then probably isn’t enough on its own – hopefully Amazon will be able to do so by replacing these PS5 orders with priority stocks when the next wave comes.