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Apple prepares season for safe launch of iPhone with Express Pickup locations and reopening of stores

Express collection at Apple Aventura (Courtesy of @ jgrano305)

Apple is significantly expanding its new Express Storefront pick-up service to help safely serve customers in regions where full in-store service cannot be resumed due to COVID-19 conditions. The new premises arrive as Apple prepares to enter its busiest product launch season of the year. The iPhone 12, 12 Pro, 12 mini, new iPad Air, MagSafe and HomePod mini accessories will be available by mid-November.

As of Oct. 18, more than 90 percent of Apple’s 271 stores in the United States have reopened. All but 14 locations outside the United States have resumed their service to some extent.

After initially closing, reopening, and closing many stores due to the pandemic, Apple gradually reopened most locations for the second time, often by appointment. Many customers who are unaware of the reopening are surprised to find that orders for the iPhone 1

2 can be picked up once again at their local stores.

Here’s what the trip looks like so far:

Míc Sun visualizes the Apple Store by reopening the data collected by the COVID-19 Apple Store tracker.

At least 23 Apple stores in 8 US states, 3 in France, 2 in the UK and 1 in Canada have adopted Apple Express Storefront layouts before launching the iPhone on October 23. Thirteen of these stores reopen between Oct. 18 and 20 in the United States, which is battling a resurgence of COVID-19 cases. The Express format helps Apple maintain security without abandoning customers or encouraging additional travel to the next nearest open store.

The design of the Apple Express Storefront was piloted in September in Burlingame, California. Express-format stores include a temporary entrance wall or pavilion outside, product display racks, and stalls selling Plexiglas shields. The service is limited to online orders and Genius support by appointment. In a subset of the Express Store windows, customers can be admitted to the store with a shopping arrangement. The picking methods for each store location are described in the Apple Store app.

Apple stores with Express storefronts




  • Apple Aventura
  • Apple Brickell City Center
  • Apple Dadeland
  • Apple Lincoln Road
  • Apple The Falls



North Carolina

  • Apple Northlake Mall
  • Apple SouthPark


  • Apple CoolSprings Gallery
  • Apple Green Hills
  • Apple Saddle Creek
  • Apple West Town Mall


  • Apple Baybrook
  • Apple First Colony Mall
  • Apple Galleria Dallas
  • Apple Highland Village
  • Apple Houston Gallery
  • Apple Memorial City
  • Apple The Woodlands
  • Apple Willowbrook Mall


  • Apple Opera
  • Apple Rosny 2
  • Apple Four times

Great Britain

  • Apple Stratford City
  • Apple White City


If you want to try out the latest iPhones for yourself, scheduling a shopping appointment with a specialist is still the best way to ensure one-to-one service at your local Apple Store and less time to wait in line. Please note that the purchase agreement does not reserve a product for the purchase or maintenance of Genius. In many cases, express delivery from the Apple Store online will be the easiest way to receive an order.

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