At Boeing's North Charleston manufacturing facility in South Carolina, the aerospace giant has forced workers to speed up production by ignoring employees' complaints about potential safety and manufacturing defects, according to a new report by the New York Times. After interviewing more than a dozen current and former Boeing staff members, making 787 Dreamliner, and reviewing "hundreds of pages of internal emails, corporate documents and federal recordings, "the New York Times reported on Saturday that the newspaper's investigation" reveals a culture that often evaluates the speed of production over quality. "
Boeing's workers have filed numerous safety complaints with the federal government on issues ranging from low-power practices to tools and debris left on aircraft, and workers say they have been pressured not to report violations of regulatory authorities, York Times reports The investigation found that Boeing workers had installed defective parts in the aircraft of the facility and that some aircraft had even carried out test flights with debris as tools and metal sawdust inside is in the engine or queue creating potential safety hazards Production issues with Dreamliner and the company said that "Boeing South Carolina teammates are producing the highest levels of quality in our history," in a statement by The New York Times. reported that at least one of the major carriers, Qatar Airways, was disappointed with the manufacturing problems at Boeing's specific facility, and the airline chose to buy only its Dreamliners from another Boeing facility in 201
for further comment from CNBC , talk Boeing wire sent CNBC to an internal note sent today to Boeing's employees by Brad Zabak, vice president and general manager of the Boeing 787 program.
"History published in today's New York Times, however, depicts a distorted and inaccurate picture of the program and our team in Boeing South Carolina. This article presents distorted information, reworking old stories and rumors that have long passed. "The report raises questions about the production process of Boeing 787 Dreamliner at a time when the company is already faced with investigations, including a federal criminal verifi- cation, in the certification process of the Boeing 737 Max, followed by a pair of plane-related fatalities, with Ethiopian Airlines 737 Max crashing in March only a few months after a similar catastrophe involving Indonesia's Boeing 737 Max
Read the full report in The New York Times  This is complete
The history of the New York Times draws an inaccurate picture of Boeing South Carolina
The team of 787 has a lot to be proud of these days. "Our transition to Tariff 14 continues to be the most seamless transition in the history of the program, and our 787 production operations in Boeing South Carolina are the healthiest, more importantly, our qualitative indicators show that we are also performing at the highest level. This is a testimony to each of you, demonstrating your pride and commitment to excellence in terms of both safety and quality.
However, a story that is published in today's New York Times draws a distorted and inaccurate picture of the program and of our team here in Boeing South Carolina. This article contains distorted information, searching for old stories, and rumors that have long been put on holiday. we contacted us to see firsthand the great work that is being done here. They rejected this invitation.
The allegations of poor quality are particularly offensive to me because I know the pride of the work that each of you pours into your work every day. I see the top quality planes – airplanes that meet FAA's rigorous quality inspections and standards – delivered on time regularly by Boeing South Carolina, where they perform extremely well to serve our customers with a valuable airplane around the world. Our customers feel the same way and share their own thoughts with New York Times:
American Airlines said it has conducted rigorous inspections of new aircraft before putting them into operation. "We have confidence in the 787s we have in our fleet," said Ross Feinstein, spokesman for the airline.
In a statement, Qatar Airways said it "continues to be Boeing's long-term supporter and has full confidence in all its aircraft and production facilities." Keep in mind that only part of the quote is included in history and we wanted to guarantee , that you have a complete perspective: Qatar Airways continues to be Boeing's long-standing supporter and has full confidence in all of its aircraft and production facilities, with a strong commitment to safety and quality being of utmost importance to both our companies. over 100 airplanes and Boeing in our fleet produced in Everett and Charleston, with many others to join in the coming years as part of our significant, long-term investment in the US economy. "
Indeed, we also heard from Suparna Airlines and Norwegian as a response to history, and here's what we were told:
Suparna Airlines: "The entire delivery process was very smooth. We would like to thank the Boeing team in South Carolina who works hard with the Boeing Standard and discipline to make our delivery pleasant to us. over 200 regular flights with a total flight time of 500 with an operational reliability of 99.99%.
Norwegian "We are very pleased with the quality and reliability of all our 33 Dreamliners, no matter where they were assembled." The New York Times is also offensive to me because they are against the core values of our company. Quality is at the core of what we are. to improve quality and eliminate FOD in all Boeing locations, no matter how good we are today, we always believe we can be even better tomorrow. t Champion and Quality Leader.
Sorry and disappointment that the New York Times chose to publish this misleading story, but this story does not define us. , skills and dedication to this excellent Boeing South Carolina team that works together to gather and deliver amazing airplanes. I want to leave you with one word from Kevin McAllister, President and CEO of Boeing Commercial Airplanes, which is not included entirely by the :
"The Safety and Quality of the Base of the Boeing values - is nothing more important than this, since the 787 program has delivered 823 aircraft to more than 76 customers since Boeing marks 10 years in North Charleston, our over 7000 Boeing South Carolina teammates produce the highest levels of quality in our history, and we see that this is translated from our work and efficiency We test our aircraft and check if the components are fully operational, and when we find a component that is not, it is This is the core of our quality system as well as the industry We are proud of the best quality the production of our teams and the work they do every day. "
This is not. I am very proud to be part of it and I am grateful for everything you do every day.