The British Airways strike next month will result in at least five consecutive days of cancellation of flights.
BA pilots announced three days of strikes – occurring September 9, 1
Despite the first strikes on 9 and 10 September, some customers flying between 8 and 12 September were told that their flight had been canceled – and to be overwritten or reimbursed.
But some passengers said they received e-mails for cancellation by mistake.
After being initially informed, their flights have been canceled by the BA, as some people have been told that their flights are going ahead.
Sarah Maxwell, from Belfast, was told by email that her flight from Dublin to Dubai had been canceled, but when contacted by customer service, they assured her that the flight was "100% canceled".
BBC Entertainment correspondent Lizo Mzimba had a similar experience when he was told that he had been sent an 'cancellation' email in error.
"I lost all Saturday morning trying to figure out something that turned out not to be a problem," he said.
Many customers also complain that they failed to contact BA to make alternative arrangements.
BA says there are 145,000 customers every day – with a fleet of more than 280 aircraft – and a BA aircraft taking off from anywhere in the world every 90 seconds.
- BA pilots announce the dates of the strike in September
The BA said in a statement: "We are doing everything we can to prevent this malfunction
"Airlines have very complex operations and during widespread disruption may have subsequent effects on flights on other days."
Customers report receiving emails late at Friday night and early Saturday morning, informing them that their flight had been canceled. .
Many responded on social media to complain that they were unable to process through the website or connect to BA's telephone lines.
Abi Deem, 32, of Cambridge said that her honeymoon plans were "ruined" after her business-class flight to Mauritius on September 9 was canceled.
"We look forward to this flight in a year," she said.
"None of us have ever had the luxury of traveling in business class and after a wedding, it seemed like the perfect way to start our honeymoon."
She said she felt sick when her fiancé Jonathan received a text to say
They had already booked low-cost flights with Emirates and thought it would cost them an extra £ 500.
Jennifer Bond of Manchester had to fly to Las Vegas with her fiancé Simon to get married, but their flights to and from Las Vegas (September 11 and 25) were canceled.
She said: "Nearly two years of savings and budgeting are ruthless, and this happens three weeks before we fly. "
It was" impossible "to contact BA on the phone, she added, so they booked new flights with Virgin – it costs £ 700 more than their original flights."
"We're already running out of processing time. recovery is four weeks, "she said." It's a shame. "
Another client, Anna Reding, had to fly to Nairobi with her partner for their honeymoon on September 11 and return on September 27 – when the last strike was scheduled.
They received an email saying they were outsourced.
She said that they also saved up to the first-class flights, as this is a once-in-a-lifetime vacation.
They failed to reach BA by phone and she said the advice was unclear, adding: "Are we trying to take another flight with someone else but lose the first class or wait just in case, but we risk not get other flights? "
A Twitter feed of the company was littered with messages from frustrated customers, with some saying their canceled flights were still on sale.
In response to one customer, BA stated that some pre- and post-strike flights were "still subject to interruption" for operational reasons, including aircraft counting and positioning. "
Travel expert Simon Calder explained that it turned out to be five consecutive days of cancellation because BA would not send a flight to Hong Kong, for example, if the pilot was
He also said BA had to find customers." an alternate flight on the same day if possible, even if it means buying you a ticket to another airline. "
If you delay one night, he said that BA should pay for hotel and food.
added: "The worst thing you can do is get a full refund because then you will buy another ilet and this
The British Airlines Pilot Association (Balpa) said on Friday that the strikes were a "last resort" born of a "huge disappointment" with the management of the airline.
The pilots rejected a pay raise of 11, 5% for the three years that the airline introduced in July.
What can I do if my flight is affected by the strikes?
The BA council says you can request a full refund, book your flight again. for another time in the next 355 days or use a value so your ticket to fly to another destination.
If your flight is canceled because the airline employees are on strike, they were told by the Civil Aviation Authority, then this will be considered airline control and therefore you are legally entitled to one of the following:  Full refund and this includes flights on the same trip that may be from another airline (eg return flight or return flight)
In some cases, passengers may be entitled to additional monetary compensation for the inconvenience – but only if they receive notice that the yo ur flight is affected less than 14 days before departure.
Are your BA flights canceled? Share your experience by emailing.
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