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British Airways strike: passengers angry with airline silence



  BA Airplane Copyright
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British Airways passengers have expressed their anger that they have been unable to reach the airline after confusion in canceled flights.

BA pilots were due to strike on September 9, 1

0 and 27, but BA also told customers with reserved tickets for other days that their flights had been canceled.

The company admitted on Saturday that it had told some passengers by mistake to rewrite or receive a refund.

He said that those who booked other flights could claim the extra cost back.

However, he did not comment on how many customers were affected or the cause of the error.

BA also stated that it received almost 40,000 calls in the first 24 hours and worked around the clock to help sort out people's problems.

  • BA makes an "error" in canceled flights
  • BA pilots announce strike dates in September

After initially sending an email informing customers of va ncellations and then telling them to transcribe or seek reimbursement, BA then sends a second email to some people, saying that their original flights will continue as planned.

But in the second email, passengers did not receive a link to automatically overwrite them. initial flight, which means they have to connect directly to BA.

Some customers say they have spent hours trying to reach BA customers without success.

A woman, Josie Simpson, told the BBC that she called the airline 67 times to try to get a family vacation in Florida.

A Twitter feed has also been flooded with messages from frustrated people.

In response to a passenger, a BA representative said: "We are sorry to hear that you are having difficulty trying to reorder your flights.

"Our teams work tirelessly to help as many of our clients as possible in these unprecedented circumstances."

"Epic mess"

Some clients who have been told they have not been scrapped, they were ultimately left confused as to whether their decision to accept a refund was already overturned.

Others complain about being left out of pocket.

Eli Kormis of Surrey spent all Saturday trying to talk to BA after

She said they had finished booking new flights – which extended their vacation by three days – and additional accommodation costing over £ 2,000. .

"You're left in a situation where you can't talk to anyone – and you're afraid that you'll lose your vacation or stay out of your pocket," she said.

The BA then contacted her via email to say her flight was ultimately not canceled.

She said it was "an epic mess on their part", joking that she had lost hope that she would ever be able to talk to anyone in BA.

Copyright
Ellie Kormis

Image caption

Eli Kormis says she made over 70 calls to the BA on Saturday but failed to connect

A BA spokesman stated that customers who were told that flights had been canceled by mistake and had booked alternative flights or made other expenses would be entitled to a refund if they presented cash receipts.

Earlier, some people said they were told by BA that was not the case.

Kaelee Matthews of Cardiff said BA told her he would not refund her for flights to Orlando – which the airline initially said were canceled – because they were still working.

She booked a new flight with Virgin for her and her partner – costing an extra £ 440.

"We are disgusted with BA," she said. "We don't know what to do now. Virgo can't give us money back, but we understand that. Travel insurers say we're not covered either."

48-year-old Laura Gillespie from Perth was told by the BA that she was no longer entitled to a refund as her flight from London to Edinburgh continued after all.

"Now I have booked flights with two different airlines that go to the same place and I am losing 140 pounds," she said.

"I know it's not a lot of money compared to some people who have spent thousands, but it's so annoying."

Responding to the fact that customers were disappointed that they could not contact customer service, BA said: [19659010] He received 38,000 calls and 33,000 tweets in the first 24 hours

  • contact remained open 24 hours to help solve problems, with 70 additional employees
  • About 100 employees working to respond to Twitter inquiries
  • British Airlines Pilots Association (Balpa) said on Friday the strikes were an "extreme case" born of "tremendous powerlessness" with airline management.

    Pilots rejected a pay increase of 11.5% for the three years the airline made in July.

    BA says it transports 145,000 customers every day – with a fleet of over 280 aircraft – and a BA aircraft departs from anywhere in the world every 90 seconds.


    What can I say if my flight has been affected by

    The BA Council says you can request a full refund, book your flight again for another 355 days or use the fare your flight to another destination.

    If your flight was canceled because the airline's employees were on strike, they were told by the Civil Aviation Authority, then this would be considered airline control and therefore you are legally entitled to one or the other:

    • Full refund and this includes flights on the same trip, may be from another airline (eg flight on the next or return flight)
    • Alternate flight to get to your destination
    • Or if you are part of your trip and do not want a flight to replacement, you have the right to fly back to the airports then you originally went from

    In some cases, passengers may be entitled to additional cash compensation for the inconvenience – but only if you get a notice that your flight is affected less than 14 days before departure.


    Have you been affected by BA Questions? Share your experience by emailing

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