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California sues a car dealership for false ads, loan documents



The California attorney general accuses the car dealership of fraudulent advertising and lying of loan documents in order to maximize the company's profits at the expense of its mostly low-income clients. >> Download the KCRA 3 app, Javier Bessera's case comes after a two-year investigation into Paul Blanco's Good Car Company, known primarily for used-car sales in California and parts of Nevada, as well as its productive television and radio ads declaring himself "the good people of the car." "For many families, this name couldn't be further from the truth," said Becerra, a Democrat. Later on Monday, Paul Blanco's Good Car Company released a statement. director Putu Blanco said: "Our family business is helpful pursuing hard-working Californians who cannot afford or do not have the credit rating they need to buy a car at other dealerships. Paul Blanco Good Car Company has a tight control and a culture of compliance to ensure that the rules are followed. California and Consumers Protected We will vigorously fight this delusional action to demonstrate to the Attorney General and his attorneys that our clients and consumers in California come first. A 32-page complaint filed Monday in Alameda County accuses the company of conducting a complex scheme to lure customers into a car dealership. only to later deceive their income and the value of the cars they bought to persuade lenders to approve the loans. The company paying for ads promising customers can check their credit by phone, a tactic designed to avoid the uncomfortable experience of this personal loan being denied. Call center operators had detailed scripts that would include telling customers to "please hold while I process your request", only to return five seconds later to congratulate them on meeting the credit criteria for " several of our lenders. " But Becerra says no name the call center manager said operators would not process loan applications at all. Instead, the act was dangerous to gather information and generate potential sales. After customers arrive at the dealership, Becerra says the company would be lying to how much money a potential borrower earns each year to mislead creditors. An audit by a financial company found that of the 320 incomes reported from the company's location in Fresno, more than 78% were inflated by at least $ 500 a month. Bessera also said the company made a lot of money by selling optional supplements, such as insurance or service contracts, by falsely telling customers that they were required by law. In some cases, Becerra said customers did not know they were buying supplements because employees would hide the documents by placing their hands on the disclosures, a technique the dealers refer to as "hands down". "We are talking about hardworking families who make every dollar seeing that hard-earned money is deceived by dishonest tactics that put them in unacceptable debt," Becerra said. All of this, Becerra says, is endorsed and encouraged by senior management. The company, including Paul Blanco himself, said in a complaint that some employees objecting to the techniques were fired while others were warned not to be a "snitch". "During the sessions, one manager called 'theft lessons', Paul Blanco taught employees to lie to others lenders to win a consumer if you fund false claims and increase dealer profits, "according to a complaint written in part by Hunter Landerholm, the attorney general who handles the case. Landerholm said the attorney general did not want a judge to close the company down while the case was underway. But they ask a judge to order the company to stop using these techniques and make them pay restitution plus civil penalties. The defendants include the company and Paul Blanco himself. "It is unfortunate that the Attorney General felt compelled to file a complaint against our company (Monday)," Putu Blanco said in a statement. "We will continue to provide much-needed services to Californians without a high credit rating, but who must have transportation to live, work and raise a family and enjoy our day in court." Bessera said he did not know how many clients have been affected, urging anyone who was affected to contact his office.

The California attorney general accuses a car dealership of fraudulent advertising and lying on loan documents to increase the company's profits at the expense of its low-income clients.

>> Download KCRA 3 App

The Xavier Becerra lawsuit comes after a two-year investigation into Paul Blanco's Good Car Company, a dealership known mostly for used-car sales in California and parts of Nevada, and with its fruitful television and radio ads proclaiming themselves "good" cars. "

" For many families, this name can't be further from the truth, "says Besserra, a Democrat.

Later on Monday, Paul Blanco's good car company released a statement. Chief Financial Officer Putu Blanco said :

"Our family-owned business has helped hard-working Californians who cannot afford or do not have the necessary credit rating to buy a car at other dealerships. Paul Blanco's Good Car Company has a strict control and culture of compliance for to ensure that California rules are respected, etc. We will vigorously fight this delusional action to demonstrate to the Attorney General and his attorneys that our clients and consumers in California come first. "

A 32-page complaint filed Monday in the District Alameda, accuses the company of pursuing a complex scheme to lure customers into a car dealership to later pay off their income and the value of the cars they buy to persuade lenders to approve the loans.

The company pays for ads promising customers to be able to check their credit by phone, a tactic designed to avoid the uncomfortable experience of having a personal credit denied. Call center operators had detailed scripts that would include telling customers to "please hold while I process your request", only to come back five seconds later to congratulate them on meeting the credit criteria for " several of our lenders. "

But Becerra tells an unnamed call center manager that operators will not process loan applications at all. Instead, the act was a danger to gather information and generate potential sales.

After customers arrived at the dealership, Becerra says the company would be lying to how much money a potential borrower earns each year to mislead creditors. An audit by one financial firm found that of the 320 incomes reported from the company's location in Fresno, more than 78% of them were inflated by at least $ 500 a month.

Beserra also says that the company makes a lot of money by selling optional supplements, such as insurance or service contracts, by misrepresenting to customers that they are required by law. In some cases, Becerra said customers did not know they were buying supplements because employees would hide the documents by placing their hands on the disclosures, a technique the dealers refer to as "hands down".

"We're talking about hardworking families who make every dollar, seeing hard-earned money being cheated by dishonest tactics that put them in unacceptable debt," Bessera said.

All of this, says Bessera, was endorsed and encouraged by the company's top management, including Paul Blanco himself. The complaint says some employees objecting to the techniques were fired, while others were warned not to be "scammers".

"During sessions, a manager called 'theft lessons,'" Paul Blanco's scientist taught employees to lie to third-party creditors. to obtain a consumer if it finances false claims and increases profits from the merchant, "according to a complaint written in part by Hunter Landerholm, the attorney general who handles the case.

Landerholm said the attorney general's office did not ask a judge who

The defendants include the company and Paul Blanco himself.

"The defendants include the company and Paul Blanco himself.

" The defendants include the company and Paul Blanco himself. Too bad the General the prosecutor did not feel compelled to file a complaint against our company (Monday), "Putu Blanco said in a statement." We will continue to provide much-needed services to Californians without a high credit rating, but who needs transportation to live, work and

Bessera said he did not know how many clients were affected, urging anyone affected to contact his office.


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