PHOENIX (3TV / CBS 5) – A burning electric pole caused Cox’s Internet customers in northern Phoenix to lose the Internet service from Wednesday afternoon until Thursday.
According to Andrea Papas, a Cox spokesman, an APS power pole near Third Street and Bell Road caught fire Wednesday afternoon, damaging several thousand fiber connections that power Cox’s Internet services.
Papas said the Cox team worked all night to restore the service, but there was no expected time for the service to be fully restored. It is not clear exactly how many customers are affected, but people from northern Phoenix all the way to Anthem are reporting outages.
Sgt. Ann Justus of the Phoenix Police Department said initial information indicated the fire was intentional. Anyone with information about this arson is asked to call the Phoenix police on 602-262-6141 or to remain anonymous, to call Silent Witness on 480-WITNESS, or for Spanish speakers to call call 480-TESTIGO.
Stay tuned to azfamily.com for updates on this evolving story.
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