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Expedia Group debuted online Covid information search for 7 travel brands



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Many people itch to book a trip to their favorite place to escape in the summer, but are unsure about Covid outbreaks or the requirements for vaccination, testing, or quarantine.

The online travel shopping company Expedia Group on Thursday unveiled COVID-1

9 Travel Advisor, an online tool that provides information on current travel restrictions to potential and existing customers in seven of the company’s brands.

“Currently, many people are considering booking trips as the spread of the Covid-19 vaccine continues, but at the same time they are overwhelmed with conflicting information about where and how they can travel safely,” said Stacy Simmonds, senior director of Experience Insights. in the Expedia Group, in a statement.

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“It can be a challenge to find these details from a reliable source, so we’ve teamed up with Sherpa to integrate a seamless solution into our applications, websites and customer communications,” she added. “Our goal is to reduce friction for passengers when they need extra support and empower them to make responsible decisions.”

Expedia Group has partnered with Sherpa, a global travel identification requirements provider for the travel industry, to offer the tool. Sherpa’s technology has also been implemented in similar joint efforts with airlines American Airlines and Caribbean Airlines, OneWorld Airlines and the leading holiday company The Travel Corp.

On April 8, 2021, Expedia Group introduced the COVID-19 Travel Advisor, a technology tool that provides users with up-to-date details on travel restrictions worldwide.

Expedia Group

“Travel is crucial to our global economy and an important part of the human relationship,” Sherpa, co-founder and CEO of Sherpa, said in a statement. “Since the pandemic began, our focus has remained on helping our travel partners restore consumer confidence and travel confidence.”

The pilot phase of COVID-19 Travel Advisor, which began in late November, attracted 1.6 million users, and in March alone, Expedia Group recorded 1.8 million visits to its brand, a 97% jump from February – meaning “many repeat uses as passengers plan various upcoming trips “, according to the company.

Online travel agencies such as Expedia, Orbitz, Travelocity and other Expedia Group brands such as the Vrbo holiday home rental website have seen a leap in business, with online travel planning on such sites increasing by nearly 25% compared to the pre-pandemic period. . to a recent study by Expedia Group Media Solutions.

“Vrbo has a record demand for holiday rentals in the first few months of the year and we are encouraged to see Expedia Group colleagues on the road to a strong recovery,” said Jeff Hirst, president of Vrbo and co-founder of Expedia Group marketing, told CNBC.com . “People are eager to connect safely with family, friends and colleagues, but navigating changing travel restrictions can be difficult.

“With the COVID-19 travel advisor, we are removing this barrier so that passengers can easily access reliable information to unlock their next trip,” he added. “So far, we have seen success with this tool and continue to improve our technology to support the needs of travelers, hosts and industry partners.”

Brands including Expedia Group’s new COVID-19 travel advisor include Ebookers, Expedia, Hotels.com, Orbitz, Travelocity, Vrbo and Wotif.


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