Back in August, Facebook announced that it would begin requiring a Facebook account to use future Oculus devices. This was obtained with all the love practices of Facebook for invaluable data and deliberately ignoring the negative impact of its own policies deserves. However, the company moved forward.
What happened next couldn̵
This is the message that people receive. So the line in red is automated without meaning? FYI’s only reason for dealing with this now is that they shouldn’t because they want to. Do you want to comment on FB? pic.twitter.com/FHOBXC2j4H
– Ivan Tees (@ivanteece) October 16, 2020
Requiring end users to start using Facebook accounts as if this is an improvement in end user practice takes time, but look at this bit rounded in red. “We have already reviewed this decision and it cannot be revoked.”
1). Yes, it can be. Any decision to ban an account can be overturned. Deleted accounts can be recovered. Because Facebook insists on a real name policy, the company can set a 72-96-hour period before unlocking an available username, just to allow an appeal / review process. If it doesn’t happen, it’s because he doesn’t want to.
2). No one has reviewed this decision. That’s obvious. People are banned by an automated bot. Once banned, they are told that because the computer has made a decision, that decision cannot be appealed to a person. This is a perfect example of how the supposed infallibility of computers makes people’s lives very difficult.
Since then, Facebook has acknowledged that it may have gone wrong and asked customers to contact and contact him. But think about the consequences: Facebook default is to claim that his computers are so infallible that no mistake can be made. He is confident enough in this statement that he feels safe to hit him in a wide notice to be sent to anyone whose account is banned, regardless of the reason.
Customer Service used to be something that people expected. Today, customer service is something that internet companies often can’t bother to provide. Problems with Gmail, Instagram, Facebook, Tumblr or Microsoft? Good luck ever talking to a person if you are not a huge business customer, and sometimes even if you are are. Help resources for these services are limited to a list of answers to frequently asked questions that you are unlikely to ask, and some end-user forums may post their issues so that they can be ignored.
This is from reddit, but you obviously don’t help with the problems that happen. This is systematically violated. pic.twitter.com/ElEuMkLBah
– Michael Angel #BLM (@MichPAngel) October 16, 2020
According to a Reddit reader, launching a ticket with Oculus simply results in an email instructing you to check out Facebook’s Help Center. If you want to appeal a ban on Facebook – because obviously some bans * can be appealed, despite the wording – you need to provide photographic proof of identity. This does not change the fact that the company tells people in advance that the bans are final.
As for me, Occulus is dead. I don’t care if the as-yet-unannounced Oculus Quest 3 gives X-ray vision and removes gold doubles. Facebook’s behavior has made it impossible for me to recommend that someone get involved with the service for any reason, including providing them with more information about any part of your life. There is also the insignificant fact that Facebook is no longer specifically interested in computer games, cancels the future development of Rift and did not bother to build the right IPD fixes in the hardware of Quest. Nothing says “F *** off,” just like refusing to build hardware that works with the full set of human eyeballs.
I love Oculus hardware, but I’m not an unbiased observer on this issue and I won’t pretend to be. I’m dissatisfied with the fact that the best consumer VR company has decided to become the worst consumer VR company, just to suck up just a little more personal information that no one wants to give them. It is no the official opinion of ExtremeTech. My colleague Ryan will be reviewing Quest 2 soon.
Facebook is supposed to fix this problem by banning accounts, but readers who encounter it are advised (by me) to back up Quest 2 and return it to the store. If you have been away from Facebook or have never registered, treat this meeting as emblematic of how you can expect to be treated by the company.
I will never recommend an Oculus product under any circumstances. If I were given a choice between a free Oculus Quest 2 and a $ 900 Cosmos Elite from HTC, I would take Cosmos every time. This is strictly my opinion and I will not pretend that everyone shares it. Many people will say, “Well, what can you do?” And still buy Quest 2. I’m not under any illusions. Nevertheless, there comes a time when a company has acted so badly, so often, it is no longer possible to recommend someone to join it if it can help it. As for me, Facebook broke this barrier years ago. Mandatory data integration is the last straw. I will not share data on Facebook about my own gaming habits.
I respect that many people will not agree with this, but part of being a reviewer is being honest about where you stand on the products, even if you are not actively reviewing them at the time. I loved Oculus Quest. If Oculus Quest 2 lacked mandatory Facebook integration, I would be willing to recommend it to anyone whose eyes can use it.
Now read on: