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Google Pixel 5 users report volume issues without a clear correction

Google Pixel 5 front

Credit: Robert Trigs / Android Authority

  • Google Pixel 5 is reported to have irreparable volume issues.
  • Some users say that the volume drops accidentally while watching videos.
  • Others report that the phone tends to become too loud and that the volume sliders do not work.

Several Google Pixel 5 users are experiencing volume issues with their phone. They went to Reddit and the official Google support forums, saying that the sound control of the Pixel 5 was confused.

There seem to be two different problems with the phone. Some users have noticed that the volume continues to drop accidentally as they play videos, while others report that it becomes too loud for things like notifications, screenshots, camera shutter button, and other system sounds. The latter seems to be a more common problem, and adjusting the volume sliders doesn’t help solve the problem.

“I first noticed this when I went to record a voice message on WhatsApp; touching the microphone and playing it at the same time made very loud noises. I tried the same in the local messaging app that came with the phone; although the sound is not so unpleasant, it is still unusually loud, ignoring my volume settings. Perhaps the most obvious case is the sound of the screenshot. These things are strong and I don’t care what I do with the volume sliders, “wrote the disgruntled Pixel 5 user.

Obviously, the only way to reduce the volume of the phone is to set it to silent or vibrating. Factory reset of the device, as tried by some, also does not help.

What does Google have to say?

Complaints about the volume issues of the Pixel 5 have surfaced in the last month or so. Users say they have not been successful with Google support. However, an expert from the Google community said this in the official topic of the forum:

With each new Pixel phone, we work to improve the volume to ensure that customers do not miss important phone calls and notifications. On the Pixel, the settings for melodies and notifications are interconnected, so these volume changes affect both settings. Thank you for your feedback on these settings, and we’ll be working on improvements to future updates to Pixel 5.

The answer is clearly missing, as it does not actually address the problems that consumers face. We hope that Google will address the affected users of the Pixel 5, just as with the problem with the phone screen.

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