If you’ve tried to broadcast something on HBO Max from Apple TV somewhere in the last few days, you may have noticed that the player’s controls are unusable. It’s not just you.
The current issues seem to be related to an update to the app, which allegedly addressed “several bugs lurking around” on June 5th. Since the release of this update, users have reported that basic playback functionality – such as fast redirect, rewind and pause – is completely blocked when you try to use the Apple TV box service.
It remains unclear how this one, dotted with user errors, has been updated. Unfortunately, it is also not clear when exactly they will be repaired.
Asked for comment on Tuesday, a spokesman said On the edge that the company is working to fix the problem “as soon as possible.”
When On the edgeNilay Patel’s editor-in-chief tweeted, HBO Max’s EVP and general manager Andy Forssell said the company was “making a whale effort to address this with application updates as soon as possible.”
“You won’t hear excuses from us,” Forcell added, “adjustments are coming.”
But when asked by Patel how the update could be delivered to users with broken playback controls, the head of HBO Max said it was a “million dollar question.”
@reckless It’s a million dollar question. The first priority is to provide consumers with solutions to problems, but at the same time we will dive deep into this issue. There is more.
– Andy Forsell (@aforssell) June 7, 2021
On Twitter, HBO Max’s help account responds directly to frustrated users. “We are aware that our recent update of the #HBOMax app for @AppleTV has caused a number of problems for our viewers,” the account said in a tweet. “Our team is working quickly to restore the experience you are used to. We appreciate your patience and will provide updates as they become available. “
Separately, on Friday, On the edge has contacted the service for reported issues affecting the cleaning feature of the new Siri Remote – although this issue was not limited to HBO Max. A spokesman said at the time that he was aware of problems with the player’s control, as well as “several isolated messages” about problems with HDR playback. The spokesman also added that the company did not believe that the HDR issues were related to an update, as the latest update at the time did not include changes to the video player itself.
Given the problems with the app right now, if you were hoping to stream Mare from Easttown finish your Apple TV box without a problem, you may want to keep.