If you read the news this week, you may have heard the terrible news that the British international travel company Thomas Cook Group has terminated all operations. From this devastating loss, all package holidays and flights booked through the company are canceled.
As a global travel company, Thomas Cook also booked package holidays to Walt Disney World and Disneyland Paris. Here's a summary of what Disney is saying in the midst of the disasters and how your vacation is affected.
Walt Disney World Holidays
Guests who booked Walt Disney World packages directly through Disney will probably have to fly with Thomas Cook airlines. In this case, The Walt Disney Travel Company have informed that they are working with their travel partners to re-schedule flights for their guests and will prioritize flights depending on the date of departure. Guests already in the resort due to Thomas Cook flights booked through Disney are encouraged to contact the CAA (Civil Aviation) direct telephone line on +44 1
It is confirmed that Disney will waive all adjusting fees that would arise if guest flights were canceled. Similarly, cancellation without a fee and full refund will happen if a change of vacation is not an option. To do this, guests should email [email protected] with the subject "Thomas Cook Cancellation", but watch out for delayed reaction times.
However, many guests may have booked Walt Disney World Vacation Packages directly through Thomas Cook. Unfortunately, since Thomas Cook acted as agent in this sale, Disney is not required to assist guests or provide alternative facilities for them. Travelers are advised to check www.thomascook.caa.co.uk or the ABTA (British Travel Agents Association) website www.abta.com for more information. For bookings only for flights made through Thomas Cook, ABTA's website may also provide advice on the protection and rights of passengers in these circumstances.
Walt Disney World will not offer any discounts on booked packages to compensate for the loss due to Cancel Thomas Cook and guests will need to book their trip depending on availability and pay the prevailing price. Tickets refunded directly through The Walt Disney Travel Company can be issued full refunds (regardless of who the rest of the package is booked for) provided they have not been used. Guests should email [email protected] for more details.
Disneyland Paris Holidays
Like Walt Disney World, Disneyland Paris is unable to copy Thomas Cook's reservations at the resort. Any reservation made in lieu of a lost Thomas Cook reservation must be made subject to availability and be at the rate of the prevailing rate. For guests who have booked Disneyland Paris packages through other agencies independent of Thomas Cook, Disney advises that you contact your agent directly.
Are you affected by the cancellation of Thomas Cook flights and holidays? For more information, be sure to check out the Walt Disney and Paris Disneyland Thomas Cook special questions pages.