Microsoft is releasing an update to Outlook to fix a strange error for Microsoft 365 users that causes e-mail text to disappear as it is typed and incoming messages to appear blank. In other words: a nightmare that kills productivity, whether you rely on Outlook for work or play.
While Microsoft says the error is limited to the Outlook desktop client, some users have also reported problems with blank messages and missing text in web and mobile versions. Fortunately, Microsoft says it has identified the problem and released a patch early Wednesday morning to fix it. According to the latest Microsoft 365 Service Bulletin, “The fix is applied to all affected environments”
Some Outlook users may have already installed the hotfix thanks to automatic updates, but you can check and install the hotfix manually:
- Open Outlook.
- Go to File> Account> Product Information
- Choose Update options> Update now.
- Allow the update to install. You will see a “You’re up to date!” message when done.
- Close all other Microsoft 365 applications, and then restart Outlook.
You can also install the hotfix through the Microsoft Store on Windows 10:
- Close all Microsoft 365 applications
- Open the Microsoft Store application on your computer.
- Click on “…” in the upper right corner, then click Downloads and Updates.
- Click “Receive updates” to download and install all software updates, or scroll through Pending updates list and click “Install” to Microsoft 365 and / or Outlook.
Microsoft notes that some users may continue to experience an empty email error even after the hotfix is installed, in which case users will have to “restart their client a second time for the changes to take effect.”
If the problem persists after the second reboot, send an error report to Microsoft. Anecdotal user feedback suggests that using the Outlook website in Chrome is safer than Edge or the desktop client.