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Korean carmakers Genesis, Kia, Hyundai lead a JD Power quality survey



Genesis Mint

Adam Jeffrey | CNBC

Once dominating Japanese brands such as Toyota, Nissan and Honda have suffered a sharp fall in quality charts, down by carefully following the JD Power Quality Review of two of the Big Three in Detroit, as well as the best automotive brands in the South Korea.

Broadly regarded as a quality car arbitrator, JD Power's report on IQS released on Wednesday delivered several for 201

9.

Korean car makers Genesis, Kia and Hyundai are leading in the industry with the three highest ratings and expand its omission in the ranking brands like Toyota and Lexus, who have long been the lead in the annual survey. No European brand, including the Mercedes-Benz and BMWs, have boosted over the industry average this year. Ford, the Lincoln brand and the Chevrolet General Chevrolet are ranked at 4, 5 and 6 Following the last decade of quality improvements, which was interrupted last year, according to JD Power. While most manufacturers managed to solve infotainment problems that had reduced their results in recent years, there was an unexpected leap in classic, mechanical problems with engines, brakes, suspension and paint. Korean carmakers have made significant improvements over the past few years, according to Dave Sargent, head of JD Power Automotive Research. This was evident not only in the overall results for the three brands, but also in the fact that the Hyundai Motor Group, which includes Genesis and Kia, as well as Hyundai, had six winners in each segment, more than any other manufacturer.

2018 Kia Rio

Mac Hogan | CNBC

This includes Genesis G70, Hyundai Santa Fe, Kia Forte, Kia Rio, Kia Sedona and Kia Sportage.

This has helped the Koreans improve their individual images, translating into increased sales of Hyundai and Kia, although the high-tech Genesis, which has just been separated from Hyundai, fights on the market mainly due to the lack of SUV. Mainstream Ford and its Lincoln subsidiary emerged just behind the three Korean brands. This reflects a significant turnaround for Ford. Earlier in the last decade he went into the survey because of transmission problems and problems with General Sync's high-tech information and entertainment system. And GM had five segment winners, more than any company, except the Hyundai Motor Group: Cadillac Escalade, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Silverado HD and Chevrolet Tahoe.

Adam Jeffrey | CNBC

Among the Japanese, only Nissan, Lexus and Toyota managed to deal with top 10, respectively seventh, ninth and tenth. Famous brands such as Mazda, Honda and Acura ranked below the industry average and Mitsubishi ranks third in the 32 brands covered by the 2019 survey.

The survey focuses on buyers' experience in the first 90 days of ownership. Reporting on the results of 100 vehicles. To put things in perspective, the leader in the Genesis industry had a result of what JD Power called 63 PP100 this year, compared to 83 for Detroit Lincoln Leader, 86 for Japan's Highest, Nissan, and 90 for Toyota .

an average of 93 problems per 100 vehicles. Mercedes-Benz did not notice that with 94, and Mitsubishi had 121. Jaguar, the worst of the 32 brands, had an average of 130 problems.

This still amounts to an average of about one vehicle complaint. And the best individual product in the study, the emblematic Porsche 911, had only 58 problems per 100, which means that just one problem is for any other sports car.

But Sargent noted that "some of the traditional problems have invaded this year, including paint faults, brakes and stopping noise, the engines do not start, and the" engine check "light appears at the beginning of the ownership experience. "are crucial to building consumer confidence in future automated vehicles. "


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