Microsoft has extended the warranty of its Xbox Elite 2 controller after complaints about hardware problems. “We’ve received allegations that a small percentage of our customers experience mechanical problems when using their Xbox Elite Wireless Controller Series 2,” explains a Microsoft support article. “To ensure your satisfaction, we extend the warranty period for Elite Series 2 controllers from 90 days to 1 year from the date of purchase.”
The warranty extension applies retroactively, which means that anyone who has incurred costs to repair the Xbox Elite 2 controller will receive a refund from Microsoft before October 31
It is not clear from the Microsoft support note what exactly the mechanical problems people have encountered, but On the edge has received messages for nailing face buttons or Elite 2 does not register button presses. Some also raised problems with the left and right wand, complaining of deviation. Windows Central reports that Elite 2 has recently been added to a list of controllers suffering from drift joysticks in a lawsuit seeking collective action status.
Microsoft said On the edge earlier this year it was investigating problems with the Elite 2 controller, as these problems have been emerging since its launch a year ago. “We are aware that a small number of users may have problems with the Elite Wireless Controller Series 2 and are actively investigating with our engineering teams,” a Microsoft spokesman said in a statement issued in April 2020.
The original Elite controller was affected by quality issues that initially seemed to be addressed with this second model. We were concerned about whether hardware issues would reappear on the Elite 2 during the controller review last year, and it is now clear that some are having issues.