The New York Department of Consumer and Worker's Protection (DCWP) claims to have documented more than 2,200 violations committed by T-Mobile in 56 subway stores located in all five boroughs. These include cases where the carrier claims to add hundreds of dollars in additional costs to the advertised price for a device, forcing customers to enter into electronic leases without being notified of the fees. In at least 21
A T-Mobile spokesman told CNET : "What we see here is completely at odds with the integrity of our team and the commitment that our customers have to take care of every day," and claims that it takes the allegations "very seriously".
This is not the first part of legal hot water that T-Mobile has found itself in. The company had previously been fined by the US Federal Communications Commission for failing to resolve ongoing call failures that hit rural subscribers. In 2013, the company was released by the National Advertising Division for allegedly engaging in fraudulent advertising practices.