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Passengers stuck on United flight in frigid cold for more than 14 hours



The nightmarish incident started when 3:05 pm flight was diverted to the Goose Bay Airport in Newfoundland, Canada, due to a medical emergency. The plane landed there at 9:31 pm

When the flight was set to take off again, it experienced a mechanical issue

That was when the waiting began. Passengers were not allowed to leave the airplane because the Goose Bay Airport did not have a customs officer on duty during overnight hours.

Sonjay Dutt, a passenger on the plane, said on Twitter that the plane's door had broken and that they were stuck on board as the weather dipped to negative-20 degrees outside . (19659007) Passenger Steven Lau posted this photo of United workers trying to fix an emergency exit door ”

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On Sunday morning, Goose Bay officials brought on donuts and coffee from Tim Hortons, the classic Canadian fast food restaurant.

United had food delivered to the passengers and "the crew is doing everything possible to assist customers," and the United spokesperson said.

Finally, after more than 14 hours, Dutt was able to get off the plane with the rest of the passengers

"It was a long long long day," he tweeted

Lloyd Slade, another passenger on the plane, said he was "just very tired, at this point" on Sunday. "Cabin / flight crew have been excellent and very helpful (United HQ / dispatch, not so much.)"

" (19659003) Passenger Steven Lau thanked those who brought Tim Hortons to the board

"(I) feel partly relieved to be on a new plane, but the crew is still loading bags and preparing the aircraft, so not sure when we will actually take off, "he said. "It's nearing 24 hours since we originally took off from Newark, so we're all feeling restless and frustrated. I'm just ready to be off the plane and finish this experience."

Lau said some passengers on the flight snake decided to scrap their trips entirely in the wake of the overnight stay on the asphalt. He is planning to wait to see how United can get him there ASAP, he said.


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