Police departments in several states reported disruptions to the 911 emergency service on Monday night.
The Minneapolis Police Department said the 911 lines “do not operate nationwide” but provided several other details. The problems spread to departments in many states, including Minnesota, Delaware, Arizona, Indiana, Colorado and Pennsylvania.
“WARNING: 911 lines do not work in the whole country. This is for phone calls and text messages. If you need police, fire or emergency medical care in Minneapolis, please call 612-348-2345. We will advise when this problem is eliminated, “said the department.
Delaware State Police said its dispatch centers were experiencing “nationwide disruptions.”
“Delaware Police Dispatch Centers are already up and running and 911 calls are being received,” a statement from Delaware State Police said. “If you call 911 and receive a busy signal or a recorded message, callers are encouraged to send 911 text and write their emergency field in the message box or use non-emergency phone numbers.
The interruption seems to have been resolved in a few minutes in many places.
Interruptions to 911 sparked immediate scrutiny by the Federal Communications Commission, the agency responsible for regulating communications services. FCC Commissioner Jessica Rosenzursel called for an investigation.
“The only system we have to work with all the time is 911,” Rosenvorsel wrote on Twitter. “The FCC needs to get to the bottom of this now and find out what’s going on.”
The reason for the service interruption was not immediately clear. However, departments reported problems amid an ongoing outage affecting Microsoft 365 services, including Outlook and Office.
Earlier Monday night, the city of Redmond, Washington, noted that the city’s telephone lines and email accounts were disrupted due to the disruption of Microsoft 365. Microsoft’s headquarters are located in Redmond.
Microsoft did not immediately return a request for comment.
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