The Pixel 5 already had a rather rocky start to life, thanks to problems with display gaps, battery indicator shutdown, proximity sensor flicker error, and now some volume issues.
The growing reports in the Google Support Forums contain complaints about the volume control of the new Pixel 5 devices. The problems occur in two areas. First, when watching video content, the volume level may simply drop accidentally without any warning. Second, you may suddenly notice a huge boom in system volume levels, such as notification tones, touch sounds, screenshot clicks, and system sounds. The problem is that when system volume controls and sliders are used, problems still exist on some Pixel 5 phones.
Reports for this issue are from mid-October, but are growing on sites like Reddit as more people receive pre-orders and pick up the device. Fortunately, Google is already aware of the volume issues plaguing some Pixel 5 owners, and an expert from the Google community has responded to the Pixel Help Forums:
With each new Pixel phone, we work to improve the volume to ensure that customers do not miss important phone calls and notifications. On the Pixel, the settings for melodies and notifications are interconnected, so these volume changes affect both settings. Thank you for your feedback on these settings, and we̵7;ll be working on improvements to future updates to Pixel 5.
Experiencing this in person, it can be quite alarming for your phone to explode suddenly when you think you have set the volume to its lowest level. Of course, a temporary solution is simply to put your phone in vibrate mode or without sound – something you may need to do on a daily basis if you are affected.
Google’s response to public complaints points to fixing this error in the (hopefully) not too distant future. If you’re experiencing volume issues with your Pixel 5, you can always submit an error report by going to Settings> All About Phone> Sending Feedback on this device, which can help sort this issue faster.
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