We were surprised to hear from sources that today Tesla is releasing some servicemen in several locations today because the carmaker claims to focus on expanding its coverage.
In response, Tesla told Electrek that they are still expanding services and that employees were put into a "restructuring" of the service department.
Today, sources familiar with the matter told Electrek that Tesla has fired many US officials.
We talked to Tesla about the situation, and a spokeswoman said that they "restructured some roles":
We have the following statement:
Tesla broadens the number of services in virtually every country we work in. As we have said, service is a top priority for Tesla and we are making many improvements by expanding mobile services and streamlining customer experience. Part of these efforts include reviewing our business to ensure that we work as efficiently as possible, and restructuring some roles or moving employees to new positions that better support organization of services. We will continue to hire more service technicians and develop this area of business. "
It is unclear how many employees have been affected by this" restructuring "at this time.
One source told Electrek that Tesla is depriving customers of calling directly to local service centers and urging customers to book all services directly online or through Tesla's mobile application, something Tesla launched last year.
These initiatives are aimed at reducing workload in the service centers and explaining that employees are running.
Recently, Tesla made several statements to expand the service after CEO Elon Musk admitted "stupid supervision."
Musk specially said during Tesla's shareholders meeting earlier this week:
"The key is when you buy a car, yo buy liberty." Freedom of travel: You must have Superchargers, you need a high-speed charging , then if the car breaks down, it has to be locked up quickly.I'm really excited about our mobile service.We have mobile vans that will arrive to fix your car as soon as it breaks in will send a note to Tesla's mobile service and it will be We've tested it in the bay area and now we've extended it to the Los Angeles area and a number of others to repair the tires, the van will arrive, give you a new tire for half an hour, and you're on your way. We add things like bumper repair and collision repair If you look at the things that most excite customers, these are things like repairing collisions that take forever and the third body body loads your hand and foot after taking forever. We move a great deal of body repair to Tesla, then we even provide it to mobile services. We made our first change of bumper from the mobile van. Crash repair can usually take weeks or months, and in this case it takes less than an hour. "
Tesla has been moving mobile vehicles for a while and says he is adding more technicians. 1
In the last few months, the carmaker has opened several US service centers.
Maybe it's too premature for Tesla to start serving in office in my opinion.
Although I understand that they think they have found other solutions to replace their roles, my understanding is that these employees have had several responsibilities in the service and have already been overwhelmed.
I find it hard to believe that their absence will have a positive impact on the capacity of the services.
However, Tesla seems to remain committed to hiring more technical professionals, which seems to be the most necessary to improve Tesla's capacity at the moment.
What do you think? Tell us in the comments section below:
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