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Tesla’s 2020 reliability survey, Lincoln dropped out of Consumer Reports, Mazda wins first victory



2020 Mazda3

The excellent small car Mazda3 is one of the reasons why Mazda led the CR study for the first time.

Mazda

It is again this time of year when Consumer Reports rounds out data collected from owners of more than 300,000 cars and presents its annual car reliability survey. The 2020 survey sees significant changes in the usual suspects in the organization’s findings, including a new Mazda reliability dog ​​leading this important study for the first time as respondents to the CR study pull out their knives for Tesla and Lincoln – the two US brands were rated as the least reliable car manufacturers in the study.

CR credits Mazda’s first for the Japanese carmaker’s conservative approach to propulsion and infotainment. Avoiding major, unproven changes annually, Mazda continues to improve its reliability, and by sharing many of its technologies and components in its vehicle stable, these reliability improvements are shared throughout the brand.

The second and third highest places are held, respectively, by the frequent trustees darlings Toyota and Lexus. The story here is similar to that of Mazda; After all, Toyota wrote the book about quiet, conservative reliability. All current Toyota models have received ratings of “average or better reliability” in the study, and most Lexus models boast “exceptional reliability” – the only exception is the new LS Sedan with a rating of “very below average”.

The best prize goes to Buick … something like. The most reliable local carmaker climbed 14 places to rank fourth overall this year. The irony, however, is that the best ranking is due to the smallest improvement in the smaller and older lineup. The Again has been largely unchanged since 2012 and Enclave is two years old, so Buick had plenty of time to take out many of their thugs.

Honda also made a big improvement, climbing seven places to rank fifth despite the problems reported with it. Passport SUV and Odyssey minivan. In ninth place overall – five places less than last year – Porsche is the highest ranked European brand.

FCA Ram trucks the brand managed to rank seventh overall, despite very different reports for its two models. Researchers report the reliability of “below average” for the new Ram 1500, citing countless problems with electronics. At the same time, the Ram 2500 heavy truck, which was redesigned along with the 1500 and had to boast similar, if not identical electronics, won a rating “well above average”. Go figure.

2020 Ford Explorer ST

Between repeated seizures and CR calling it “one of the lowest-rated models from any manufacturer,” the new Ford Explorer starts off rough.

Eme Hall / Roadshow

At the opposite end of the spectrum is Forddragged down by the recently redesigned Escape and Explorer SUVs – the later ones saw multiple recalls this year and CR called it “one of the lowest rated models from any manufacturer – domestic or foreign – this year.” By sharing platforms with Ford, Lincoln suffers in a similar way. However, without the recently canceled Continental and MKZ sedans to boost their performance, Ford’s luxury arm falls to the bottom of the list of 26 brands.

Second from the bottom of the barrel is Tesla. The carmaker’s new SUV Model Y sees more than a fair share of the trouble of the first model year, with owners reporting improperly aligned body panels, mismatched paint and “even human hair stuck in the paint”. And it’s not just Model Y: Model S and Model X that have fallen to “below average” ratings this year, losing CR’s recommendation in the process. In fact, the only Tesla to win the CR recommendation is the Model 3 sedan.

This, of course, is a list of “most reliable brands”, not a list of “best” cars. New models usually do not do well among respondents, with around 44% of all-new or redesigned 2020 models earning “much worse than average” reliability ratings. With the new engines, infotainment kits and components come new quirks, refractions and problems that carmakers need to solve. Over time, these models Must work out their problems in the start year and reliability needs to be improved. For now, it seems not worth the risk.

I will not spoil the whole list here. To see where your favorite carmaker landed, check out the rest of Consumer Reports’ car reliability guide.


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