Internet users in the northeastern United States suffered extensive interruptions for several hours on Tuesday, interrupting work and school due to an unspecified problem with the Verizon network.
“An Internet problem that affects the quality of our Fios service across the Northeast has been resolved,” spokesman Rich Young said in an email Tuesday afternoon. He said service levels were “normalizing” and the company was investigating the incident. Service interruptions are not related to a broken fiber in Brooklyn, New York, which creates problems for people in the area.
There are about 6.5 million Fios internet customers.
Downdetector, which tracks problems on the Internet, publishes alerts and updates for interruptions throughout the day, with some problems cited as early as Monday night. Scaling is affected as Microsoft Teams.
Most interruptions began around 1
Among those companies that were affected were Bandwidth, based in Raleigh, and Epic Games, publisher of Fortnite.
The outage affected Internet and cloud providers, as well as major sites such as Google and Facebook. Amazon, whose Web services division manages a wide range of online services, said the network was not the cause of the problem and that connection issues for Amazon Web Services customers were resolved around 12:45 p.m., an hour and a half later. Google said it also found no problems with its own services and is investigating.
For updates, see Downdetecor’s Twitter feed.
A major internet outage strikes in the US, hitting a wide variety of service companies and then easing