In an interview for 2019 p On the edgeEve CEO Konstantinos Karatsevidis said the company had made “all the mistakes it had to make” and pointed to payment processor problems that froze inflows after a jump in sales to justify early supply problems. Later that year, Karacevidis offered a slightly more detailed explanation of the Eva forum: An ill-fated partnership with Fortress Tech Distribution LTD, a team tasked with managing the company’s web store, led to “supply chain problems, funds frozen through payment processors and late deliveries, causing community frustration and direct damage to our brand. “In recognition of his failures, Eve later prepared a form to gather information from affected buyers so he could try to make things right.
“To summarize, this time almost everything will be different, from the partners to our team,”
Now, more than a year later, some people who ordered Eve Vs or requested a refund through this form still have not received them. This summer’s Reddit thread, calling for updates from Eve V buyers, contains two dozen accounts from upset users, some of whom claim the company has stopped responding fully to their correspondence. When asked for comment, a spokesman for Eve made the following statement:
“The changes we have made in the business model can be summarized in two key points:
Our operations are supported by renowned supply chain company PCH International, which essentially expands the scale and capacity of our small team to those of key technology players by providing performance, sourcing, inventory management and other services.
This time we do not use third party vendors and a licensed business model. Now we take care of the delivery of the product ourselves.
Most of the refund requests have already been processed. We solve the rest with high priority. “
At this stage, it is difficult to say definitively whether these problems stem from poor management by an inexperienced team, a disgusting deal with a trusted partner, or something more dubious. However, it doesn’t matter how nice or well-shaped a machine Eve can build this time – if she can’t find a way to fix things for her first round of believers, it’s hard to imagine many people buying their vision this time.
If you’ve had a bad experience with Eva, we want to know about it. Email firstname.lastname@example.org with details of your purchase and how Eva handled the process. Note: To ensure that no complaints are double-reported, please do not use either method to share your story.