(Reuters) – Major US
The federal aviation administration said the root of the problem was that it was " caused by the program provided by Scottsdale, Arizona-based AeroData Inc that helps airlines measure and manage weight and balance
The agency released a statement around 8.30 am ET, saying the issue had been resolved and a FAA spokesman said it plans to look into the outage
American Airlines, Southwest Airlines and Delta Air Lines had reported outages.
"A brief third-party technology issue that has prevented some Delta Connection flights from being dispatched on time this morning has been resolved," said Delta.
Southwest Airlines was the first carrier to report that the problem had been resolved and would get passengers moving soon, but added that customers could expect flight delays. (19659009) FlightAware, an airline tracking website, said Southwest had delayed 775 flights, or 18 per cent of its US flights were delayed, but said it was safe to say hundreds.
American Airlines, JetBlue Airways Corp, United Airlines and other carriers later said the technical issue had been resolved. JetBlue added that it was still dealing with residual delays, while United reported about 150 flights were delayed
Last week, several airlines had reported problems with Saber Corp's flight reservation and booking system due to which passengers had difficulty accessing flight check-in systems
AERODATA GLITCH, PASSENGER STORM
Just a few minutes of system downtime in AeroData could result in over 100 delayed flights and loss of revenue, according to a 2017 case study by VMware Inc.
AeroData could not be
One of the Southwest passengers reported waiting on the tarmac in a plane in Dallas for 90 minutes after his 6 am
Customers barraged Twitter with their complaints over confusion at airports and delayed flights. flight to New Orleans was delayed. The airline said after the systems had resumed that the flight would arrive at 8.05 am
"@ SouthwestAir, I get the glitch, but if you could update your flight status to current status that would help confused travelers from running frantic to catch a Flight 929 not 8:50 but 'around' 10 am, 'a passenger tweeted. https://bit.ly/2I4UPfV
" "My number one traveling pet peeve" Not updating a flight as delayed when you know the previous flight is delayed. How hard is this to get right @AmericanAir? " said another frustrated passenger.
(Reporting by Sanjana Shivdas in Bengaluru and David Shepherdson in Washington, editing by Patrick Graham, Bernard Orr)