United Airlines flight passengers from Newark, New Jersey, to Hong Kong, traveled over the weekend when their aircraft was grounded for more than 18 hours at an ice-Canadian airport.
Hours after departing from Newark Liberty International Airport around 15 hours EST Saturday, United Flight 179 is diverted to Gus Bay Airport in the northeastern province of Newfoundland and Labrador in Canada due to emergency medical assistance.
The medical staff met the aircraft in front of the gate and the traveler in difficulty was taken to a hospital. When the crew members were about to leave, they noticed a mechanical problem with one of the airplane's doors.
So undesired waiting for everyone on board began.
] Passengers were not allowed to leave the plane because the airport does not have customs officers hired overnight, according to a statement by United. An alternative plane was sent to Guz Bay to return customers to Newark, but it did not arrive until about 14 hours later.
Temperatures outside the plane dropped below zero overnight on Saturday and Sunday, and food supplies were low for the 250 passengers and 15 crew members aboard the plane.
"Please help us," the traveler Sonia Dut Sunday morning. "This is an emergency. People do not do well. Dutt wrote hours later that Gosse Bay officials provided water and snacks to the Canadian fast food chain Tim Hortons and that some passengers were taken to a customs zone to be able to " the UK spokespersons confirmed that passengers were allowed to leave the plane after customs officers arrived.
Mechanical crews tried to lock the door several times, according to several passengers who lived-recreated their experiences.
Eventually, the passengers were taken to another plane in the afternoon Sunday to return to Newark. The flight landed at the airport in New Jersey about 18 hours. EST Sunday – more than 24 hours after the start of the saga.
"The whole way we were treated by troubleshooting, communication, and actual treatment (or lack of) by most of the air hostesses is not only unprofessional, but also frankly repulsive. "Traveler Cherry Martorana Neve writes in a facebook post around noon on Sunday. – It's not an airline. This is more like a prison. "
After arriving in Newark, the United States offered passengers for reimbursement, compensation, hotel conditions and food, according to a statement by the airline.
"We apologized to our customers for this experience," United said in a statement. "Our crew and operations have done their best to help customers during the delay."
This article was updated with a comment by United.