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‘W5’ socket error: Google will issue a free thermostat replacement



Google Nest thermostats make it easy to remotely control your home’s temperature, but it all relies on a wireless connection. In the last few months, some Nest owners have encountered a “w5” error with wi-fi, which interrupts all remote connections.

The bug that has been appearing since November in the current forum topics will not pull the plug on the actual control of your thermostat, but simply the ability to control it from a smartphone or smart speaker. While it is good to know that this problem will not completely destroy your air conditioner, it essentially violates the biggest selling point of the product.

For some users, this problem can be fixed by standard reset or other troubleshooting measures. For others, the famous hardware with the internal Wi-Fi chip requires a complete replacement of hardware ̵

1; which Google will provide free of charge after customer support. Google explained to On the edge:

Very few users of Nest thermostats experience a certain problem with the Wi-Fi chip, which causes problems with the remote connection. This does not affect the thermostat’s ability to control the customer’s home heating and cooling system, but it does affect the user’s ability to control the thermostat remotely. If the user sees this error and it cannot be resolved by troubleshooting, he will be prompted to contact customer support and will be issued a replacement device.,,

Reports for this number have appeared more in recent weeks than before, suggesting that a recent update to Nest could lead to a “w5” error for more users. Android Police noted some cases where the problem appeared “immediately” after the update.

If you have this problem, please contact Google and you will leave a comment below to let us know if resetting fixes the problem or you will end up with a replacement.

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