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Wardrobe malfunction: Runway rental temporarily excludes new customers



The rental of the interruption track ceased to accept subscribers, so far against the backdrop of the fight against logistics and delivery.

The New York-based clothing hire service will no longer accept special event orders before October 15, and will be delayed. with other requests, the company stated in a statement on its website.

The starter made the announcement on Facebook and in an email to customers from Rent the Runway CEO Jennifer Hyman, The Wall Street Journal reported.

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After several weeks of delayed orders and logistical problems, Rent the Runway decided not to accept new customers or orders until after October 15th. The photo shows the New Jersey Company Performance Center. (REUTERS / Andrew Kelly – RC1BD2007950)

"Over the past few weeks, some of our clients have experienced delays in receiving Runway rental orders," the company said. "The delays that began on September 13 are due to unforeseen problems related to the significant transformation we are undertaking in our execution operation."

"Our technical team is working to resolve these issues as quickly as possible. We expect this upgrade to be completed by October 15 or earlier, which will improve the Rent the Runway experience, "the company adds.

Rent the Runway also warned that some special event orders had already been canceled before October 7th. , These customers will receive a $ 200 refund, "in an attempt to make up for that failure," the company said.

"Although we know that no amount of money can do this right, it is our responsibility to restore trust with you. over time, "rent the track.

The New York-based company has said it will recover all canceled orders and give customers $ 200," in an attempt to make up for that failure. "(REUTERS / Shannon Stapleton – RC13F774F1C0)

Customers who have already placed other types of orders will continue to receive them, but deliveries may be delayed by one or two days until October 15.

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All new customers who want to sign up for the subscription service will be put on a waiting list until October 15. Runway subscribers pay up to $ 159, for to temporarily hire casual clothing or special occasion dresses. [19659002] The Associated Press contributed to this report. [19659015]
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