Yodel.io, an Austrian startup startup that developed a "digital receptionist" to help small and medium-sized teams and other small teams handle outgoing phone calls, raised $ 1 million from pre-start funding . It has total funding of just over $ 1.8 million.
Maintaining this round is EXF Alpha, the fund of the European Super Angels Club and various other unnamed European angel investors. This investment will be used to create an office in New York, in addition to the existing presence of startups in Vienna, London and San Francisco.
In the 2016 development and Seedcamp alumni, Yodel technology acts as a digital phone receiver that includes popular chat applications such as Slack, Zapier and Drift to help SMBs handle calls more effectively. The idea is to provide these small and medium-sized businesses with call processing technology closer to what is usually offered to larger businesses, but at a cost they can afford.
Similar to the thinking of Google's recently launched CallJoy, though Yodel claims his product is better and says it's already used by over 2000 SMBs in 30 languages in 47 countries.
Yodel and CallJoy offer the ability to transcribe calls, manage incoming messages through 'humorous' responses, call logs, label calls
However, Yodel says its technology also allows for responsive canned responses and that The AI is able to request a reason for the call and then process the calls. Other features include a conference call and the ability to send and receive SMS messages.
"SMBs are stuck with old-school phone systems that lack flexibility," explained two of Yodel's co-founders, Nina Hodlmayer and Mike Haininger, in an email, "At the same time, SMEs are not getting the support they expect over the phone, they want the processes and systems of multinationals without taking into account cost delays.
The couple claims that using Yodel, less well-resourced companies can offer voice calls to customers, who they claim is still the most direct channel. "This is an effective way to increase sales and less dissatisfied customers," they tell TechCrunch.
"The caller gets a better experience by being greeted by a digital voice assistant and forwarded to the correct team member. The company looks at all the information in one place, without having to switch tools. This is also a major advantage for distributed and modern teams. Each bit of information is shared and can be collaborative, which enhances decisions and shared internal knowledge.
Working with a typical SaaS model, Yodel charges "spot" per month. This includes the user's phone number, unlimited inbound minutes, and call credit for outgoing calls. There are additional charges for more outgoing minutes and additional phone numbers. Depending on the features, the subscription is $ 25 per month or $ 35 per month.